Privacy Policy

In short: I only collect what I need to reply to you, send the newsletter you asked for, and work with you. I never sell your data. What you share with me as a client stays confidential.

1. Who I am

This website is run by Stéphanie Basters, coach and integrative counsellor, trading as Stéphanie Basters (“I”, “me”). I am the controller of your personal data under the General Data Protection Regulation (GDPR).

• Email: info@stephaniebasters.com
• Chamber of Commerce (KvK) number: 92899889
• Business address: Verspronckweg 150-C31, 2023 BP Haarlem, the Netherlands
• VAT (BTW) number: NL004991263B85

2. What I collect and why

Contact form

When you send a message, I receive your name, email address, the programme you’re interested in and your message. I use this only to reply to you and, if you wish, to arrange a conversation. Legal basis: your consent and the steps you ask me to take before entering into an agreement.

Weekly Wisdom newsletter

When you subscribe, I receive your first name (optional) and email address. I use these only to send you the newsletter and occasional news about my programmes and masterclasses. You can unsubscribe at any time with the link in every email, or by emailing me. The signup form is provided by MailerLite, which stores your details and loads a script from its servers on the pages that show the form (the homepage and the shop page). Legal basis: your consent.

Discovery calls

Discovery calls are booked through Calendly, a separate service. When you book, Calendly processes the details you enter under its own privacy policy, and shares the booking details with me so I can hold the call.

Messages between sessions (Telegram)

VIP clients can message me on Telegram between sessions. Telegram is a separate service that processes those messages under its own privacy policy, and its servers may be outside the European Economic Area. Regular Telegram chats are not end-to-end encrypted, so please keep messages to practical matters and support, and save the deeper sharing for our sessions. I use Telegram only for communication with you and never share your messages. Legal basis: performance of our agreement.

Clients

If we work together, I keep the information needed to deliver the sessions and run my business, such as contact details, session notes, agreements and invoices. If you are a VIP client, this includes the messages we exchange on Telegram between sessions. Legal basis: performance of our agreement and my legal obligations (for example, tax records).

3. Confidentiality

Everything you share with me in sessions is treated as strictly confidential. I do not disclose personal or client information to anyone, unless you give explicit permission or the law requires it (for example, where there is a serious risk to your safety or the safety of others). Testimonials are only published with the client’s permission, and anonymised where requested.

4. Who processes your data for me

I use a small number of trusted services to run this website and my practice:

• Netlify hosts this website and receives the contact and newsletter forms.
• Calendly handles discovery call bookings.
• MailerLite sends the newsletter.
• Porkbun hosts my email, so it handles the messages we send each other.
• Microsoft Teams is used for online sessions.
• Telegram is used for messages between sessions with VIP clients, so it handles those messages.

Some of these providers are based outside the European Economic Area. Where that is the case, data is transferred under appropriate safeguards, such as the EU–US Data Privacy Framework or the European Commission’s Standard Contractual Clauses.

I never sell, rent or trade your personal data.

5. How long I keep it

• Contact form messages: up to 12 months after our last contact, unless we start working together.
• Newsletter data: until you unsubscribe.
• Client records (including session notes): 20 years after the last change to the record, as required by Dutch law (the WGBO).
• Financial records: 7 years, as required by Dutch tax law.

6. Cookies and similar technology

This website does not use tracking, advertising or analytics cookies. It uses no third-party fonts or advertising trackers. The newsletter signup form is the one exception: it is loaded from MailerLite, which may set its own functional cookies when you use the form. Your browser only stores two small, functional preferences on your own device:

• that you’ve seen the cookie notice, so it doesn’t keep appearing;
• that the intro screen has already played during your visit.

These are never sent to me or anyone else. When you click through to Calendly, Instagram or LinkedIn, those sites have their own cookie policies.

7. Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw your consent at any time. Email info@stephaniebasters.com and I’ll respond within one month.

One exception: as a client, you can ask me to destroy your file early, but I can refuse if the law requires me to keep it. This applies to client records, which I must keep for 20 years, and financial records, which I must keep for 7 years.

If you’re unhappy with how I handle your data, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

8. Security

This website runs over an encrypted (HTTPS) connection, and I take reasonable technical and organisational measures to protect your data against loss and unauthorised access.

9. Changes

I may update this policy from time to time. The date at the top always shows the latest version.